Manage membership subscriptions

Use membership subscriptions to manage customers who pay for access through a membership card.

Written By Carrott Support

Last updated About 1 month ago

What this is for

Membership subscriptions are customer payments tied to membership card tiers. They are different from your Carrott account billing.

Use them when customers pay monthly or yearly for perks, access, allowances, or member-only benefits.

Before selling memberships

Make sure you have:

  • A membership card template
  • Paid tiers configured
  • Payment configuration completed
  • Clear terms and cancellation rules
  • A tested join link and checkout flow

Common tasks

TaskWhere to start
Review active membersOpen the membership card or customer list.
Check a customer's tierOpen the customer profile.
Update membership detailsEdit the customer or card data.
Change tier setupEdit the membership card template.
Review paymentsUse your connected payment account or billing tools.

When customers join a paid tier, they may be sent through checkout before the wallet pass is issued or activated. After payment, the pass can show their membership tier and benefits.

Staff workflow

Staff should use the Scanner to confirm membership status and track any usage-based benefits or allowances.

Keep terms clear

Explain renewal timing, what the membership includes, and how customers can ask for help. Clear terms reduce support requests and payment disputes.