Add locations

Add locations so staff and customers can work with the correct business sites.

Written By Carrott Support

Last updated About 1 month ago

When to add locations

Use locations for physical stores, branches, venues, kiosks, or service areas. Locations help keep customer activity and scanner usage organized.

Steps

  1. Open Locations.
  2. Select Add Location.
  3. Enter the location name.
  4. Add address and contact details if needed.
  5. Save the location.

What to include

  • Clear location name
  • Address
  • Phone number or contact details
  • Any internal notes your team needs

Best practice

Use customer-facing names that staff will recognize. For example, use Downtown Cafe instead of an internal code like Store 004 unless your team already uses that code daily.

After adding locations

Invite the right staff, confirm Scanner access, and test that customer activity can be handled at the correct location.