Use the Scanner

Use the mobile app

The mobile Scanner app is now the recommended way for staff to scan and update customer cards.

• Download on the App Store
• Get it on Google Play

The web scanner will be deprecated on June 22, 2026. Use the web scanner only as a temporary fallback while your team moves to the mobile app.

What staff can do

Scanner access is designed for frontline teams. Depending on the card type and card settings, staff can:

• Scan a customer's wallet pass
• Add stamps
• Add points
• Record visits
• Redeem rewards
• Check membership status
• Confirm coupon use

Basic scanning flow

1. Open the Scanner app.
2. Scan the customer's wallet pass QR or barcode.
3. Confirm the customer and card.
4. Enter the transaction amount if required.
5. Apply the reward, visit, points, or redemption.
6. Confirm the update.

Signing in

Staff should sign in with the scanner account or team account provided by an admin. Scanner users only see the scanning tools they need for the assigned business.

Transaction amount rules

Some cards require a transaction amount before staff can award points or progress. This is common for spend-based points cards and cards with minimum purchase rules.

Staff tips

• Make sure you are in the correct business workspace.
• Check the customer name before applying a reward.
• Follow the card rules shown in the Scanner.
• If a scan does not work, search for the customer manually if available.
• Keep the mobile app installed on shared staff devices used at the counter.

If the customer's pass does not update immediately

Ask the customer to open the wallet pass and check their internet connection. Wallet updates can take a little time depending on the device and wallet app.